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|Aimee Dovaston is the managing director of this company. She steals people's money and goes off on holidays - see her facebook page!
Her and her husband Roy have now set up another company called Utterly Personal.
I feel they will do the same,ie take peoples money and not send out orders!
They need to be stopped.
I have reported them to Trading Standards.
|Lou A M81 - 22/08/2013
|BRIDES - PLEASE AVOID FOR YOUR OWN STRESS LEVELS
I recommend all consumers avoid this company at all costs.
I placed an order for goods for my wedding back in April. I started chasing the company 14 days after receiving the automated email that the goods had been dispatched. I could not get a response from emails and the phone is either out of order or stuck in an automated loop, so I contacted their Facebook page. I started receiving sporadic responses to my queries – the order was in the post, they’d contact the Royal Mail to chase (despite not having sent the order tracked), they’d send me another order out etc.
Eventually I gave up, cancelled the order and requested a refund. The statutory 30 days have passed and obviously my refund has never been received. They have long since stopped responding to attempts at communication.
I spoke to the Citizen’s Advice Bureau who recommended I send my complaint to the company, Recorded Delivery, and state the Distance Selling Regulations 30 days policy for refunds. After a little bit of digging on the internet I found a postal address and did as they suggested. I tracked the letter so I know it was signed for by the addressee, and yet I received no response at all. Incidentally, it is also in breach of Distance Selling Regulations not to publish a mailing address on a website where money is being paid in lieu of goods.
I have since been in contact with my bank who are processing the dispute and I’m waiting to hear whether I get my money back via that avenue. However I have passed the information on to the Office of Fair Trading and local Trading Standards. I have also pulled together the full portfolio of evidence to send to BBC’s Watchdog. If all else fails, I have a friend who is a lawyer who recommended small claims court.
All of this has been an enormous pain, at a time when I’m planning my wedding and would like everything to be as stress free as possible. I’m disgusted with this company – they are dishonest, disrespectful and fraudulent. Stealing money is an offence and unfortunately that is what they have done on this occasion, and by the reviews more occasions beside. I STRONGLY recommend avoiding them.
|Mrs Vingoe - 20/06/2013
|This company will take your money and not deliver your goods, when you can get through on phone they lie and say order has been sent even giving false tracking number!!! Still waiting for refund after 3 months... DO NOT USE THIS COMPANY
|ella holford - 15/05/2013