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|Showing all Bridal Shop reviews for Brides of Solihull in West Midlands
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|Getting married is a magical, exciting time of your life. So when I left Brides of Solihull feeling rather deflated I was somewhat disappointed. I am extremely lucky to have a mother who puts me first in every situation and now that I am getting married in January she has done nothing but run around and help to organise everything for me. We set one day to look for her 'mother of the bride' outfit. One day to make her feel special and put her first. After checking a few different places online my mother decided that she would like to visit Brides of Solihull. We found the shop quite easily and from the outside it looked a lovely, welcoming establishment. We walked in and were quickly approached by a lady asking what we were looking for. We explained that we needed a mother of the bride outfit and she guided us through to the appropriate area. My mother advised what sort of thing she was looking for, however everything she said was ignored. I helped my mother find a few different dresses and proceeded to help her through to the changing room. The lady didn't offer any help in dressing my mother in fact she didn't help with anything at all. She stood back and proceeded to look down her nose and make snooty comments. It was apparent at this time that she was not interested in making this an enjoyable experience or helping my mother in any way. She was very clearly only interested in making a sale. My mother tried on many different dresses and the ladies told her that they all looked wonderful, a rather exaggerated reaction regardless of what they actually looked like. I stood back while my mother was dressing and watched the other staff. One lady was steaming a wedding dress, she was standing all over it and throwing it around without any care. I would be appalled if thought my dress was being handled in this way. My mother went on to tell me that when she was in the changing room there was a wedding dress in there with a name and date attached to it. I really wouldn't like my dress being left in a changing room. After an hour or so we left. Both feeling somewhat down. When my mother went on to explain how she felt that all of the ladies were looking down their noses at her I was furious. Not the day I had envisioned. We were told by friends that there was a lovely bridal shop In Statford called Cordelia's. We headed there. All I can say is wow. The women there had impecable customer service. We experienced a friendly, personal touch. The lady knew exactly what would suit my mother and went on to help dress her. We found an exquisite outfit for my mother and luckily had a productive day despite the small blip of visiting brides of Solihull. I advise any ladies who read this to give it a miss and head straight to Cordelia's. I will be returning to Cordelia's with a photograph of the wedding as they requested.
|Charlotteemily - 14/12/2016
|A Wonderful Experience! - Brides of Solihull
|I visited the Brides of Solihull on Saturday and had such a great experience I felt that it important to provide feedback-
From the moment my mother & I arrived we felt 'welcomed' and 'looked after' and received the 'undivided attention' from Mandy, the manager. We were with Mandy for quite some time. Being just 5ft '2 / size 8 Mandy needed to pin me in to several dresses and explain how the dress would look/fall in the correct size. She was helpful, patient and honestly answered the numerous questions we asked. As a result, I have certainly found a possible 'the one'.
Never have I received such a friendly, personal yet professional service with any previous purchase. Mandy is an absolute credit to the company.
Thank you Mandy!....you made what could have been a stressful day, a wonderful experience!
|Karen WILLIAMS - 16/09/2013
|I visited brides of Solihull this morning and I had an amazing experience, Diane was very lovely and very helpful, I went in to the shop not really knowing what I wanted and she was very patient with me and I tried on loads of dresses, she didn't rush me in any way. I would recommend this shop to anyone looking for a dress, lots of gorgeous dresses.
Thank you for making my experience wonderful :)
|Natalie cox - 27/07/2013
|Terrible Customer Service
|I have had a terrible experience of this shop.
Firstly on buying the product I was advised I could only pick up the dress a few days before my wedding which added to the stress of the week. This was even though my mother had paid for the dress 9 months before.
To add to it, I have recently had a water leak and it ruined my dress. The insurance company said they would cover costs on proof of purchase. Brides of Solihull said firstly they were unable to find it by my name or address as they work on a manual system whereby they needed an exact date to find it. Consequently, i had to ask my mother to trawl through her statements when she is in a lot of pain to find the date. Having found the date I have been back to the shop and they have siad they are unable to let me know when they can even look for the statement. So I gave them a week thinking this would be reasonable and today have been told (2 months after I first contacted them) that they still don't know when they can look for the receipt and that I need to appreciate they have had a shop move!
Reflecting back, my sister got married in an ian stuart dress bought from Fairytales in Towcester. The shop could not do enough for her and tried to make everything as easy as possible.
My advice is never use this shop!
|Jodie Low - 25/07/2012