Read personal wedding reviews on suppliers, venues and services in your local area used by fellow brides who have had their special day and want to share their expertise and experiences with you brides to be.

Showing all Bridal Shop reviews for Aurora Bride in Surrey
Address: Aurora Bride
 Add your own review for Aurora Bride
A very poor experience    
My daughter had found a dress online which she liked and made an appointment at the bridal shop in Woking. She trid several dresses and selected just two to try again with her mother present. Both were tried in a size 16 and she is an 8 so very difficult to see the final effect. The staff were rushed and not very helpful or happy in their work. We did order the dress which she liked best and paid 50% deposit, after first worrying about the size being ordered (a 12). On arrival my daughter tried the dress again and of course it was too big. We had already decided that a local dressmaker would make the adjustments so we asked to pay the balance and take the dress away. From " not very helpful" the staff became "downright nasty" snatching the dress bag and literally shoving it into the nearest dress bag. The balance was paid and not a further thing was said. Altogether a horrible experience and not the intended delightful planned afternoon. Just because we would not let the shop do the adjustments, adding possibly 50% to the price of the dress, there was no need for such bahviour. I am truly saddened and disgusted.
Janet Biagioli - 21/03/2012
Supplier's Response
Hi Mrs Biagioli

I just wanted to respond to your review as I believe you have the wrong shop - we are not located at the address listed in Croydon we are only in Cheam and Woking - please feel free to contact me in store if you would like to discuss further but we can find no record of an appt under the names mentioned - we do take our customer service very seriously and would like to resolve these issues if they are actually related to us - many thanks Alison
Web Hosting by Storm Internet