| Awful customer service |   |
would avoid visiting this shop - the staff are unhelpful and unenthusiastic and made me feel like I was wasting their time when I asked for alterations when my wedding dress had a problem (the inner lining was too big for the outer lining so there was a ridge in the middle of the dress which they dismissed).
I was charged £250 for alterations (for the hem to be taken up, a jacket altered and bust taken in). I ended up taking my dress out of the shop to get it altered properly (and so needed to pay an extra £40 for another seamstress to do the job properly). A dress shop nearby were appalled at the price of the alterations & told me that Aristocrats had a poor reputation.
There are lots of fabulous wedding dress specialists who make brides feel special but Aristocrats is not one of them. I found a dress I loved here but the staff were not bothered as soon as I paid the deposit.
Awful service. |
| Stephanie Wood - 08/05/2017 |
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| Beautiful dress but poor customer service | |
| Aristocrats have a beautiful selection of dresses and I have bought mine from here; however, I was disappointed by the customer service. The attendees were not particularly friendly or willing to help at the start and I felt uncomfortable trying on the dresses. When I returned to the shop to enquire about an alteration I waited for 20 minutes and no one attended me so I left without seeing anyone. Its a lot to pay so much for a dress and made to feel as though you are an inconvenience. |
| Anonymous - 25/08/2014 |
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| Lovely dresses, lovely people, lovely service! | |
| I got my Maggie Sottero dress form hre. They were brilliant. Very welcoming. They don't push the more expensive dresses at you and give you lots of time. I am one of many of my friends who have bought their dresses from here. Fab!!!! |
| Mrs M - 19/06/2009 |
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| Aristocrats of Chester | |
| This bridal shop stocks a huge range of dresses, including many Maggie Sottero dresses. The ladies who work there are lovely and really know what they're doing which puts your mind at ease. |
| Rachael - 17/12/2008 |
