|Awful customer service
| would avoid visiting this shop - the staff are unhelpful and unenthusiastic and made me feel like I was wasting their time when I asked for alterations when my wedding dress had a problem (the inner lining was too big for the outer lining so there was a ridge in the middle of the dress which they dismissed).
I was charged £250 for alterations (for the hem to be taken up, a jacket altered and bust taken in). I ended up taking my dress out of the shop to get it altered properly (and so needed to pay an extra £40 for another seamstress to do the job properly). A dress shop nearby were appalled at the price of the alterations & told me that Aristocrats had a poor reputation.
There are lots of fabulous wedding dress specialists who make brides feel special but Aristocrats is not one of them. I found a dress I loved here but the staff were not bothered as soon as I paid the deposit.
|Stephanie Wood - 08/05/2017
|Beautiful dress but poor customer service
|Aristocrats have a beautiful selection of dresses and I have bought mine from here; however, I was disappointed by the customer service. The attendees were not particularly friendly or willing to help at the start and I felt uncomfortable trying on the dresses. When I returned to the shop to enquire about an alteration I waited for 20 minutes and no one attended me so I left without seeing anyone. Its a lot to pay so much for a dress and made to feel as though you are an inconvenience.
|Anonymous - 25/08/2014
|Lovely dresses, lovely people, lovely service!
|I got my Maggie Sottero dress form hre. They were brilliant. Very welcoming. They don't push the more expensive dresses at you and give you lots of time. I am one of many of my friends who have bought their dresses from here. Fab!!!!
|Mrs M - 19/06/2009
|Aristocrats of Chester
|This bridal shop stocks a huge range of dresses, including many Maggie Sottero dresses. The ladies who work there are lovely and really know what they're doing which puts your mind at ease.
|Rachael - 17/12/2008